CORE ServiceS
05. User Interface & Instructional Design
Translate rigid requirements into intuitive physical & digital interfaces that systematically control use-related risks, comply with regulatory requirements, and align with human mental models & capabilities.
DESIGN FOR INTUITION
“A confusing medical product is a dangerous product. We apply physical & cognitive ergonomics to ensure that safety is the default behavior, not an effort.”
KEY OUTPUTS & DELIVERABLES
IFU & Quick Reference Guides (QRG)
Streamlined, visual instructions engineered to reduce cognitive load and provide immediate, error-proof guidance at the moment of use.
Interactive e-Learning Modules
Digital training assets that allow users to practice workflows in a risk-free environment.
Onboarding & Training Video Production
Action-oriented video content that demonstrates correct technique and common pitfalls.
Global Iconography Systems
Development of a universal visual language to reduce text reliance and improve global safety.
05.a
Instructional Design
Overcoming "Instructional Blindness" through visual-first learning.
Users rarely read manuals. We design action-oriented instructions that strip away jargon and deliver visual guidance exactly when needed - and in compliance with global standards, guidelines & regulatory expectations. By moving beyond the traditional Instruction for Use (IFU), we create an onboarding ecosystem that ensures users are confident and competent from the first use.
I highly recommend Ergonomics Factory for any project requiring outstanding human factors and design expertise.
Matt, Engineering Manager
Neuroscience Research Organization.
KEY OUTPUTS & DELIVERABLES
Anthropometric Analysis
Data-driven design based on hand size, reach, and strength across target demographics.
3D Printed Form Studies
Iterative physical prototyping to test ergonomics, weight distribution, and tactile feedback.
Tactile & Haptic Optimization
Engineering of buttons, sliders, and grips to provide intuitive feedback and prevent accidental activation.
CMF (Color, Material, Finish) Strategy
Selection of medical-grade materials that balance durability, sterilization, and user comfort.
05.b
Physical Ergonomics & Industrial Design
Accommodating the diverse physical capabilities of your users.
A device must fit the hand that holds it. We use anthropometric data - such as grip strength and range of motion - to design physical form factors that accommodate patients from pediatric to geriatric, ensuring your product is comfortable and safe for all.
Ergonomics Factory helped us with both the physical ergonomics and the psychological drivers to make our product more user-friendly.
Chris, Director,
Swiss Medical Research Company.
KEY OUTPUTS & DELIVERABLES
Information Architecture & Wireframing
Structural mapping of the digital journey to ensure logical data hierarchy and navigation.
High-Fidelity Interactive Prototypes
Functional digital models used to simulate real-world interactions and software behavior.
Alarm Philosophy & Design
Strategic management of alerts to prevent fatigue and ensure critical notifications are never missed.
Accessibility & Universal Design
Interface optimization for diverse user needs, including color-blindness and scalable font architectures.
05.c
UX/UI Design (SaMD/SiMD)
Engineering digital clarity for complex clinical workflows.
For Software as a Medical Device (SaMD), the graphical user interface (GUI) is the device. We design GUIs that prioritize safety-critical information, reduce alarm fatigue, and guide users through critical, high-pressure workflows without cognitive overload.
How do you design a GUI that supports surgeons without distraction?
Find out in this case study ➔
KEY OUTPUTS & DELIVERABLES
Structural Packaging & Kitting Strategy
Physical design of cartons and trays to guide users through a sequential unboxing experience.
Sterile Barrier System Labeling
Design of critical labels for pouches and trays that maintain clarity during theater prep.
"Point-of-Use" Artwork
Visual cues and instructions printed directly on packaging to provide guidance during the moment of use.
Sustainability & Material Efficiency
Engineering packaging that meets medical requirements while minimizing environmental waste.
05.d
Packaging & Labeling Design
Optimizing the "Out-of-Box" experience to prevent setup errors.
The first use step is opening the box. We design packaging that acts as a physical guide - presenting components in the exact order of use (kitting) to enforce the correct workflow and prevent setup errors before they even occur.
Thanks to Ergonomics Factory, we’ve quickly and effectively completed the design & development of our device including its packaging & labeling.
Christoph, Senior Design Manager,
Leading OEM Device Company.
The Strategic Outcome
The Convergence of Form, Function, and Safety.
The UI & Instructional Design services turn technical requirements into a cohesive, adoption-ready product ecosystem. By aligning the physical form, the digital interface, and the instructional path, we ensure your technology is not just functional, but self-explaining. We minimize the "Learning Curve" and maximize "First-Time Success," creating a product that clinicians and patients can use with confidence.
Lifecycle Navigator
Exploring Core Phase